Ways to get support
Our support lines are open from 9am to 5pm Monday to Friday.
Outside of these hours you should leave a message and a member of our support team will get back to you as soon as possible for business critical issues that prevent you from trading. No support is provided after 5.30pm.
In all instances you should ring the Support Line on 020 8241 0077 and leave a message. All messages are picked up periodically out of hours by members of our support staff and are responded to as quickly as possible. Only in an emergency where you are prevented from trading and a callback has not been received, you can call:
Steve Poore 07711 599868 or Paul Tierney 07736 233977
Access to our online support resources
New or existing customer?
Register here to receive useful announcements, handy tips and occasional bulletins about your RBA software
This allows a member of RBA to quickly connect to your computer. Simply download and run the file above, then provide a member of RBA with the 9 digit access code presented to you.
This allows a member of RBA to access your computer at any time for immediate support assistance.
Follow the instructions provided by the link above.
If you wish to pay your Annual maintenance invoice by Direct Debit please download and complete this form, and send it to us at our postal address